The enabling environment includes the institutional arrangements, relationships and policies which are fundamental to the city wide improvement of services to the urban poor. With stakeholders ranging from public and private utilities, national ministries, local government, municipalities, small scale private sector organizations, local and national civil society organizations and the urban poor themselves, cooperative partnership, strong policies and clear institutional mandates are essential to overcoming the barriers to serving the poor.
WSUP works in partnership with service providers, government and communities. First, this ensures that all assistance provided is synchronized with existing government initiatives. Secondly, it allows a collaborative approach to addressing the barriers, for example: a) strengthening coordination between development agencies, donors and other stakeholders b) de-linking of service delivery from land tenure c) the simplification of administrative procedures for accessing services d) the formulation of pro-poor tariff and investment policy e) the clarification of institutional roles f) strengthening the linkages between service providers municipalities and low income consumers and g) developing LSP partnership agreements that facilitate the transfer of know how to where it is needed.